Copyright ©2019 Mary Arlington, Consultant, MMCC, Inc. . All rights reserved. 

Speaking Engagements


Speaker   <>   Instructor

Earlier customer service and hospitality topics include:

  • Exceptional Customer Service
  • Generational Expectations
  • Positively Positive, Even When Burdened
  • Catering to Travelers and Tourists
  • Who Are Those Tourists and What Do They Want?
  • Through The Eyes of A Tourist
  • WOW Factors
  • Social Media Basics
  • Enhancing Your Social Media
  • Social Media Workshop
  • Creating a Geocache At Your Business
  • Map Me To You ~ I'm Lost!

Speaking engagements are tailored seminars, hands-on workshops, motivational presentations, and training labs.

Presentations are customized to the specific audience; nothing is "canned." No group size is too large or too small. 

Earlier management topics include:

  • Breaking Free From Micro-Managing 
  • A Functional Business Plan
  • Success Teaming With Mixes Of Generations
  • The Art of Delegating - Getting The Results You Want
  • Exceptional Customer Service
  • Motivating Your Team
  • Project Management - Planning For Success
  • Creative Revenue Streams
  • Emergency Preparedness
  • Using The Resources Within Your Resources (placing your staff in line with their talents)
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Please contact me if the topic you need is not shown. If your topic is an area I feel I am qualified to speak on, I'll create a worthy presentation. If it isn't an area I feel qualified to present, I may be able to direct you to other valuable resources. 

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Customer Service / Hospitality

Mary Arlington, speaker

Succession topics include:

  • Planning For The Unthinkable Sudden Loss
  • Preparing To Sell Your Business
  • Final Success- Selling Your Business         
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Marketing topics, in addition to those under Customer Service:

  • Defining Your Product
  • Packaging Your Product
  • Presentation Of Your Product Line

Speaking engagements are presented in person or through conference-calls, online meeting programs, and webinars. 

For smaller groups I can provide a projector, while larger groups require access to both projectors and audio equipment.